Frequently Asked Questions
Everything you need to know about our premium hair extensions, shipping, and care.
What quality of hair does Viola Hair Extensions use?
We exclusively offer 100% Remy human hair, ensuring all cuticles remain intact and aligned in the same direction. This prevents tangling and maintains a natural, silky luster for up to 12 months with proper care.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made from real human hair, you can use straighteners, curling irons, and blow dryers. We recommend using a heat protectant spray and keeping tools below 180°C to prolong the life of the hair.
How long does shipping take?
Orders are typically processed within 24 hours. Domestic standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return policy for a full refund or exchange. For hygiene reasons, extensions must be returned in their original, unopened packaging with the security seal intact.
How do I choose the right color match?
We offer a complimentary color matching service. You can upload a photo of your hair in natural lighting to our 'Color Match' page, or purchase one of our professional color rings for the most accurate match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.